Remote assistance enables us to operate your computer solely using an internet connection through a local console. It allows us to respond quickly and efficiently to the technical problems you are facing without the requirement of the physical presence of an expert.

Your mouse icon will move around on your computer screen as our technician fixes the issue and/or optimizes your system for peak performance. When we finish we will not be able to connect to your computer again unless you contact us and receive a new connection code. This entire process keeps you in complete control at all times.

You need to be very careful about who you allow to have access to your computer. There are many tech support companies out there who are fraudulent and will promote remote computer support only. This is a red flag and should rarely be trusted. If they are not willing to meet with you face to face, we wouldn’t recommend allowing them into your computer.